Introduction

Welcome to Hostal l'Estrella Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our hotel and use our services.

1. Information we collect

1.1 Personal Information

  • Name
  • ADDRESS
  • Email address
  • Phone number
  • Payment information
  • Identification documents (e.g., passport, identity card)

1.2 Non-personal information

  • Browser type
  • IP Address
  • Cookies and tracking technologies
  • Aggregated website usage data

2. How we use your information

2.1 Personal Information

  • To process your bookings and reservations
  • To communicate with you about your stay.
  • To provide customer service and support
  • To comply with legal obligations
  • To personalize your experience

2.2 Non-personal information

  • To improve our website and our services
  • For marketing and promotional purposes
  • To analyze website traffic and usage patterns

3. How we share your information

3.1 External service providers

We may share your information with third-party service providers who help us with:


  • Payment processing
  • Marketing and advertising
  • Hospitality and website maintenance
  • Customer service

3.2 Legal requirements

We may disclose your information to comply with applicable laws, regulations, or legal requests, including:


  • To respond to subpoenas or court orders
  • To protect the rights, property, or safety of our hotel, guests, or others.
  • To prevent or investigate possible violations related to our services
  • To comply with legal obligations or regulatory requirements

4. Security of your information

We implement various security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Cookies and tracking technologies

We use cookies and similar tracking technologies to monitor activity on our website and store certain information. You can set your browser to reject all cookies or to notify you when one is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our website.

6. Your data protection rights

Depending on your location, you may have the following rights regarding your personal data:


  • Right of access – You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe to be inaccurate.
  • The right to erasure: You have the right to request that we delete your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we limit the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to the processing of your personal data, under certain conditions.

7. Changes to this Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review it periodically to stay informed of any updates.